HyzerHub — Support
Last updated: August 10, 2026
Need a hand with something? This page covers how to reach us, how to report content, and how to delete your account.
HyzerHub is operated by HyzerHub LLC, a Florida limited liability company.
Get help
Email support@hyzerhub.app.
Write from the email address on your HyzerHub account if you can — it helps us find you faster. Tell us what happened, what you expected instead, and the device you're using. A screenshot always helps.
Report content or a user
The fastest way to flag something is in the app:
- On a post — tap the menu on the post and choose Report.
- On a comment — tap the menu on the comment and choose Report.
The person you report isn't told who reported them. You can also block a user from their profile.
What we allow, what we remove, and how to appeal a decision are set out in our Community Guidelines.
If you can't report something in the app, email support@hyzerhub.app.
Delete account
You can delete your HyzerHub account at any time. Deleting your account is permanent and cannot be undone.
In the app. Open your profile, tap the gear icon to open Settings, tap Delete Account, and confirm your password when prompted. Deletion begins as soon as you confirm and cannot be reversed.
If you can't get into your account. Start with the forgot password link on the login screen — resetting your password gets most people back in, and you can then delete your account yourself using the steps above.
If a password reset doesn't work, email support@hyzerhub.app with the subject line Delete my account. We will ask you to write from the email address on the account, and we may ask you to confirm details only the account holder would know, before anything is deleted. Deleting the wrong account is not something we can undo.
What deletion removes. Deleting your account removes:
- your account and profile, including your display name, profile photo, and disc bag;
- your posts, including photos and videos you uploaded;
- your comments and reviews;
- your media stored with the Service; and
- your HyzerPoints balance, tier status, and any unredeemed rewards.
There is no way to recover any of it afterward. HyzerPoints are forfeited rather than refunded — they have no cash value. See Terms & Conditions Sections 4.2 and 13.
A few things to know:
- Content others have already shared or interacted with may persist, as described in Terms & Conditions Section 7.2.
- We may retain limited information where the law requires it, or to resolve disputes, prevent fraud, and enforce our agreements. See Privacy Policy Section 7.
- A Season Pass is a one-time purchase for a single season, bought on hyzerhub.app. There is nothing to cancel. Deleting your account ends any Season Pass access you have, and Season Pass fees are non-refundable — see Terms & Conditions Section 5.4.
- Purchases you made directly from DG Republic are held by DG Republic under its own policies and are not affected by deleting your HyzerHub account.
Other privacy requests
To access, correct, or export your information instead of deleting it, email support@hyzerhub.app. Your rights are described in Privacy Policy Section 8.
Policies
Contact
HyzerHub LLC (a Florida limited liability company)
Email: support@hyzerhub.app